Provide customer support and technical issue resolution via phone, email, and chat for web and app-based products.
Support customers script-free by exercising good judgment and research methods to resolve issues.
Accurately record interactions in HubSpot and coordinate with internal departments using Slack, Jira, or Email.
FBS is a 100% employee-owned real estate software company with over 45 years of industry leadership. The company has a professional yet casual, resource-rich working environment and offers competitive pay, healthcare benefits, and employee stock ownership.
Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.
Support Account Managers with day-to-day client communication and account coordination.
Track client requests, deliverables, deadlines, and approvals across multiple accounts.
Coordinate with internal marketing teams to keep client work moving on schedule.
Byte&Kite is a digital marketing agency helping clients across industries grow through effective digital marketing. They are an equal opportunity employer with a remote-first culture and emphasize professional development.
Conduct one-on-one benefit consultations by phone or video to help employees understand their options.
Complete enrollment applications accurately and ensure compliance with carrier and company requirements.
Stay informed on benefit products and maintain clear documentation in Meridio’s systems.
Meridio helps businesses and their teams navigate health benefits with clear guidance and affordable choices. They are a growing startup with a supportive team that values meaningful work and open communication.
Monitor agent performance in quality, productivity, and attendance to maintain QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, ensure schedule adherence, and maintain coaching logs.
Clipboard is on a mission to uplift communities through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, the company is a remote-first team of over 1,000 people and has been profitable since 2022.
Lead day-to-day operations of the Landowner Relations team, ensuring accurate and timely handling of landowner inquiries in a high-volume service environment.
Provide leadership, coaching, and performance management to balance productivity, quality, and landowner experience.
Partner with internal teams to coordinate resolution of complex inquiries and identify operational improvements.
EQT Corporation is an energy company focused on natural gas production. They foster a culture of transparent leadership and collaboration, where every voice is heard.
Serve as the primary intake and Level 1 technical triage for all Client Technical Operations support cases.
Investigate, document, and resolve issues within scope, escalating unresolved items to higher levels with complete context.
Collaborate with internal teams and third-party stakeholders to ensure efficient troubleshooting and resolution of production issues.
DentalXChange is a dental technology company specializing in electronic data interchange (EDI) and revenue cycle management (RCM) for dental claims. They foster a positive, inclusive culture with friendly co-workers and emphasize core values such as caring, humility, and feedback.
Collaborate with Nurse Coordinators to support patient relationships and drive revenue through direct sales.
Assess patient needs with a focus on customer support, logistics coordination, and problem-solving.
Manage business system tools like QlikView and Salesforce to schedule ongoing testing and maintain service-oriented relationships.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries via phone and email.
Document all customer interactions accurately in the call tracking system and navigate multiple systems to assist customers.
Maintain confidentiality in accordance with HIPAA standards and contribute to a positive, team-oriented environment.
Point C is a National third-party administrator that delivers customized self-funded benefit programs. They are a mission-driven company focused on innovative cost containment strategies.
Handle incoming Beacon active planning alerts and escalate to school officials to protect student mental health and safety.
Identify and escalate new issues and trends, contribute to solution building, and support training resources.
Support overall Technical Support tickets as business needs arise.
GoGuardian provides award-winning learning solutions for K-12 schools to promote effective teaching, equitable engagement, and student safety. They are a remote team of diverse, mission-driven employees focused on improving learning environments.