Answer customer emails and messages quickly and warmly in flawless German.
Manage reviews, delivery issues, and ensure every customer has a positive experience.
Identify patterns to reduce ticket volume and improve product and processes.
Phira Ventures builds and invests in purpose-driven businesses. Their portfolio brand sells health and wellness products DTC in Germany, serving over 200,000 customers with a small, collaborative team of 9+ nationalities.
Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth.
Develop and execute tailored success plans for each account, driving product adoption and monitoring health signals.
Serve as the primary long-term point of contact for partners, conducting business reviews and coordinating cross-functional resolutions.
Nabis is the world's leading licensed cannabis wholesale platform, operating the largest portfolio of cannabis brands across California and New York. Backed by Y Combinator and prominent investors, they are scaling the cannabis supply chain with technology and have a growing team.
Diagnose, configure, troubleshoot and solve technical problems with Appfire Apps in the Atlassian landscape.
Provide technical guidance and issue-resolution support to customer-reported issues (L1/L2) and assist in L3 investigations.
Take ownership of customer issues from start to finish while collaborating with senior engineers.
Appfire creates software that empowers teams to break silos and collaborate seamlessly, offering products like JXL and BigPicture. With 800+ employees working remotely across 28 countries, the company values flexibility and a one-size-does-not-fit-all approach to work.
Follow stringent data security policies while handling sensitive user information.
Work with users by phone and email, responding promptly to inquiries and resolving questions.
Authenticate, upload, and process user authorization forms and verification requests.
Experian is a global data and technology company that powers opportunities across markets like financial services and healthcare. With 25,200 employees in 32 countries, it has a people-first, inclusive culture recognized as a top workplace.
Proactively contact at-risk customers to prevent cancellations and improve engagement.
Handle inbound cancellation and pause requests with empathy and professionalism.
Maintain accurate customer records and collaborate with teams to improve retention strategies.
A digital healthcare company is seeking a Customer Retention Specialist to support customer engagement. The company is a fast-growing, remote-first organization with a collaborative culture focused on improving health outcomes.
Empathetically handle live inbound calls from members, providing guidance on services, eligibility, and benefits.
Perform elevated technical troubleshooting and collaborate with providers and internal teams to resolve issues.
Document interactions accurately and maintain high standards for handling sensitive information.
Foodsmart is a digital platform that connects members with dietitians and food benefits to improve health outcomes. With 3 million members and a $200M investment, they have a collaborative, mission-driven culture.
Handle live inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
Escalate complex cases to leadership with clear context while following brand voice guidelines and SOPs.
Meet performance targets for CSAT, response times, and resolution times, and participate in coaching sessions to improve call quality.
Rosabella creates thoughtfully formulated supplements to support women during menopause and beyond, focusing on quality and transparency. The company is a growing international team currently with 3 live call representatives, aiming to expand to 12, and values output, accountability, and continuous learning.
Own the full onboarding experience for migrating studios, from kickoff to go-live.
Train studio owners and staff on Arketa to ensure they are confident using the platform.
Coordinate data migrations and manage partner relationships throughout the process.
Arketa builds the operating system for modern fitness and wellness, empowering studios to manage and scale hybrid businesses. They have raised $15M in Series A funding and are growing quickly with a collaborative, feedback-driven culture.
Proactively reach out to patients at risk of canceling or disengaging.
Handle inbound cancellation and pause requests with empathy and professionalism.
Support patient retention by identifying solutions that meet their needs.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As a remote-first, globally distributed team, they value clarity, accountability, and initiative.
Own a portfolio of AI clients, providing strategic guidance and hands-on support to ensure adoption and measurable impact.
Drive AI adoption by leading onboarding, enablement, and creating playbooks that accelerate use across firm types.
Partner with Product, Marketing, and cross-functional teams to translate customer feedback into roadmap inputs and success stories.
Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success. Backed by Bessemer Venture Partners, they are recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America.