Provide best-in-class customer support via email, chat, and phone for Xplor's software products.
Document all customer interactions and escalate complex issues following company policies.
Meet or exceed personal KPI targets for performance metrics while maintaining high customer satisfaction.
Xplor provides cloud-based, intuitive technology solutions for small and medium-sized businesses, enabling them to manage business operations and payments. The company serves over 130,000 businesses globally and fosters a culture of growth, diversity, and inclusion with core values like 'Find a better way' and 'Win together'.
Build trusted relationships with federal and commercial customers, adapting your approach to meet the unique needs of each environment.
Develop and execute customer success plans aligned with customer goals, security requirements, and business objectives.
Own renewal planning and execution, ensuring customers continue to realize value from our solutions and remain positioned for long-term success.
They provide cybersecurity and data security solutions to enterprise and federal customers. They are a high-growth startup with a culture of humility, collaboration, and accountability.
Independently manage complex account challenges across multiple products and markets, adapting strategies as client needs shift.
Drive account growth by developing and executing account plans across new products and markets with minimal oversight.
Own the end-to-end customer experience for enterprise accounts, building scalable frameworks and playbooks that benefit the wider team.
Pacvue is a leading Commerce Media OS that powers over $12B in advertising spend across 100+ global retail media networks. They serve over 70,000 brands and agencies and foster an inclusive global community focused on innovation and career growth.
Manage a team of up to 5 CSMs while carrying your own portfolio of complex, high-value accounts.
Serve as a mentor and escalation resource, providing coaching on account strategy, renewals, and customer conversations.
Partner with the VP to develop playbooks, improve processes, and ensure team-wide consistency in customer success practices.
Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting major health systems and suppliers to help patients get life-saving products at home. The company has connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients, and operates as a remote-first organization.
Deliver personalized, empathetic customer support across email and social media, owning end-to-end resolution of product issues, delivery updates, and subscription needs.
Advocate for the customer experience by identifying recurring issues and sharing feedback with leadership.
Collaborate with the team using tools like Monday.com and Slack to maintain a positive, solution-focused culture.
We are a leading eco-friendly household essentials business that donates 50% of our profits to provide clean water and toilets. Our team of 250+ people is passionate about making a positive impact and we pride ourselves on a supportive, purpose-driven culture.
Process KYC requests and support user verification workflows.
Request and review KYC documentation from clients, monitor case status, and manage refund requests.
Communicate clearly with clients and partners to obtain missing information and ensure records are complete.
FYST is a leading fintech company in the payments space, focused on growth and innovation. They have a young, ambitious team that values serious growth, offering real ownership and support.
Maintain awareness of product updates and processes to provide exceptional customer service.
Interact with prospects and customers via calls, email, and chat to create and maintain relationships.
Document issues and escalate concerns using a ticket system while assisting with Tier 1 troubleshooting.
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia and other speech impairments. They are a leader in AAC technology and a fast-paced, goal-oriented employer focused on improving communication outcomes.
Serve as the primary point of contact for client inquiries via phone, email, or chat, ensuring professional and efficient service.
Perform administrative tasks, maintain client records in agency management systems, and contribute to process improvements.
Handle inbound calls for sales and post-sales service, follow up on warm leads, and provide support to internal teams.
Trucordia is an insurance brokerage built on successful businesses across the U.S., offering exceptional experiences for clients and employees. With over 5,000 team members across 200 offices, they are a fast-growing company that values collaboration, leadership, and celebrating both individual and collective achievements.
Provide technical support, troubleshooting, and repair for all Intuitive products to ensure high customer satisfaction.
Perform scheduled maintenance, system inspections, and upgrades in compliance with procedures and timelines.
Manage assigned territory, including customer relationships, installation coordination, and administrative tasks.
Intuitive is a global leader in robotic-assisted surgery, creating technologies like the da Vinci surgical system and Ion to transform minimally invasive care. With nearly 30 years of history, the company employs a dedicated team of engineers, clinicians, and innovators focused on improving surgical outcomes worldwide.
Respond to merchant and customer inquiries across email, chat, and Slack.
Troubleshoot issues related to payments, payouts, subscriptions, checkout, and the merchant dashboard.
Investigate bugs, reproduce issues, and collaborate with Product and Engineering to drive resolutions.
Polar is building a billing and analytics platform for modern startups, offering built-in pricing and cost insights. They are a small, engineering-led team across Europe focused on high-velocity shipping.