Provide strategic direction for clients on Greenhouse products.
Act as a trusted advisor to clients and become an extension of the customer’s team.
Utilize data to provide product and strategy recommendations.
Greenhouse's mission is to make every company great at hiring. They are the world’s fastest-growing enterprise talent acquisition suite with an award-winning culture recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.
Own GRR and NRR for the AMS region, delivering improved adoption, renewals, and value realization.
Bring rigor to forecasting, renewals, adoption scoring, and account coverage.
Collaborate with Sales, Renewals, Product, Engineering, Marketing, and Enablement to drive account growth, forecast accuracy, product feedback, and customer adoption programs.
Wrike is a powerful work management platform designed for collaboration and productivity. They provide a single place to manage work, increase productivity, and allow people to focus on meaningful tasks, and are trusted by 20,000+ businesses worldwide employing over 900 innovative individuals.
Respond to customer enquiries via email and phone.
Handle customer complaints and collect feedback.
Contribute suggestions for improvement.
SIXT is a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. At SIXT, top-tier customer experience and outstanding customer service are their highest priorities and align their corporate strategy with foresight.
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Jerry.ai is America’s first and only super app to radically simplify car ownership. They are redefining how people manage owning a car, one of their most expensive and time-consuming assets. They have over 5 million customers and are continuing to grow.
Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions.
Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless experiences. As a remote-first company, they embrace collaboration and flexibility.
Owns the entire customer journey from onboarding to value realization to value expansion, measuring specific metrics.
Acts as the ‘voice of the customer’ inside the company and becomes a trusted advisor on cyber risk.
Becomes a SAFE platform expert, helps customers become self-sufficient, and ensures alignment with best practices.
SAFE Security is building CyberAGI — a system of intelligence that autonomously predicts, detects, and remediates threats. They empower individuals and teams with freedom and responsibility, operating with radical transparency and a commitment to continuous learning.
Build and strengthen relationships with both new and existing customers across the full lifecycle.
Help define and evolve customer success playbooks for customers in our Pro Sports + Entertainment vertical.
Approach customer interactions with a consultative mindset, providing strategic guidance during communications, questions, and meetings.
Attentive is an AI marketing platform for 1:1 personalization redefining the way brands and people connect. They combine technology with human expertise to build authentic customer relationships. Attentive has a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, and has been consistently recognized for its performance and culture.
Responsible for accurately and respectfully responding to inquiries from employees/members, providers and clients in a high volume call center.
Seamlessly navigate multiple system applications/screens and resources to accurately respond to inquiries.
Thoroughly and accurately document all inquiries and actions taken using applicable software applications.
Luminare Health helps clients and brokers design custom self-funded healthcare plans providing innovative solutions, flexibility, complete data transparency, and member-centered support. They rely on their decades of industry experience and proven, data-driven results to deliver optimal benefits solutions, customized to meet our clients’ needs.
Respond to customer issues independently following a standard protocol.
Resolve moderate technical hardware and software issues from customer contacts.
Proactively assist customers to avoid or reduce problem occurrence.
DXC Technology delivers mission critical IT services, helping customers modernize operations and drive innovation across their IT estate. They provide services across the Enterprise Technology Stack, focusing on business process outsourcing, analytics, and security, and are a large company with a global presence.
Initially reporting to the VP of Sales, partner closely with Sales and Product teams to ensure customer success goals align with business objectives.
Lead the design and execution of customer success strategies that enhance user adoption, engagement, and retention across the customer lifecycle.
Drive customer value realization by implementing programs that increase product usage, customer satisfaction, and lifetime value.
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls and follow-ups in real time. They enable businesses to automate and scale their sales, improving efficiency and driving higher conversion rates.