The Director of Support will structure and manage support for NA customers, lead the support team across the U.S., and monitor performance and customer satisfaction. They will gather and analyze information, resolve issues, and provide direction for escalations, contributing to new initiatives to improve case resolution. The director will also build a strategy for the department’s structure and act as a Customer-facing subject matter expert.
Join Cytora as a Service Analyst and play a key role in ensuring exceptional service delivery to our enterprise customers. You'll be the operational heartbeat of our platform—managing live service environments, solving complex support challenges, and driving continuous improvements across product and process. Own the end-to-end service support workflow—from triaging customer queries to tracking resolution and surfacing recurring issues.
The Trading Partner Relationship Manager will manage the daily operations for a portfolio of large strategic partnerships, developing deep subject matter expertise for each relationship. You will create strategic plans to grow important relationships, ensure partners achieve commitments, and track their performance, working collaboratively with sales, product, finance, leadership, and other teams to deliver an exceptional partner experience.
Customer Success Managers (CSMs) are trusted advisors to Mitratech's clients; the role proactively focuses on client contact, training, and driving consistent use of Mitratech’s standard process, support tools/documents, best practices webinars, and suggested solutions to business pain points. The Client Success Manager ensures clients achieve success and increase their utilization of applications throughout the client lifecycle.
Respond to calls and request for products, training, general information, and moderate level technical support issues. Process customer orders efficiently, issue return authorizations, research customer’s accounts receivable issues and assist in resolution, and troubleshoot equipment and software problems, along with assisting customers with Windows applications.
The Client Success Manager oversees every stage of the client journey for a rapidly expanding podcast-production and distribution company that serves B2B service providers. Acting as the single point of contact, the manager builds trust, translates client objectives into clear action plans, and ensures that all deliverables arrive on schedule and to specification.
A Customer Service Technician is a key element within Rackspace’s customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.
You'll be a key member of our Enterprise support team, resolving complex technical challenges and providing expert guidance to our most valued clients in a fast paced environment. This role will report to the Senior Customer Support Manager and will contribute directly to Vimeo’s Sales Assisted Support efforts – with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates.
As a Claims Specialist on the Customer Team, you will own the assessment and settlement of claims within their own settlement authority, using strong attention to detail and great organizational and time management skills to succeed. You will review and assess customers’ claims through the XClaim platform for a fast resolution and prompt payment, regularly collaborating with the Support, Content, and Complaints teams to ensure SLAs and NPS are achieved.
This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. The Customer Success Manager will build strong relationships with customers, guide them in optimizing their use of Sigma's platform, identify opportunities for upselling and cross-selling, and advocate for customer needs within the product team.