Own the structure, strategy, and content quality of the Help Center.
Script, record, and maintain product explainer videos embedded into the Help Center.
Partner with Product and Marketing to translate new features into user-friendly documentation.
WeTravel is a travel tech platform that helps travel organizers manage payments and bookings. They are a global, systems-oriented company that values collaboration and continuous improvement.
Provide technical support and guidance to customers via phone, email, and screen sharing.
Document client interactions, issues, and resolutions accurately in Zendesk.
Collaborate with Programming and Sales teams to ensure a positive client experience.
Fullsteam is a leading provider of vertical software and embedded payments technology, helping businesses flourish with seamless experiences. They have a dynamic team of over 1,900 employees committed to driving innovation and empowering small and medium-sized businesses.
Provide interpreting services for d/Deaf or hard of hearing students in academic settings and meetings.
Work as needed with flexible schedule including evening and weekend hours.
Ensure appropriate accommodations using proficiency in ASL and English.
The Ohio State University's Student Life Disability Services provides interpreting services for d/Deaf or hard of hearing students. It is a top-20 public university with a strong sense of community and commitment to excellence.
Proactively educate healthcare providers on navigating access, reimbursement, and coverage pathways for company products. - Serve as a subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving. - Build and maintain access-related relationships with healthcare provider accounts and office staff to ensure timely patient access.
Acadia Pharmaceuticals Inc. is a biopharmaceutical company focused on developing and commercializing innovative therapies for central nervous system disorders. The company fosters a collaborative and inclusive culture, offering competitive benefits and a commitment to diversity and equity.
Support customer requests by phone, chat, and email as a backup when queues are full.
Review accounts for fraud, chargebacks, and FCRA violations, serving as first level escalation.
Prepare reporting, approve refunds, and handle competing priorities to meet business needs.
PeopleFinders.com is an online service for locating, contacting, and verifying people and businesses, owning a vast network of public records data. The company has become one of the largest owners of public records data in the country over the past few decades.
Troubleshoot and resolve customer issues across iOS, Android, and web.
Identify trends, bugs, and escalate priority issues with a close-knit team.
Serve as the voice of the community, championing feature requests to Product.
AllTrails is the app for exploring the outdoors, connecting people to their next adventure. It is home to the world's largest outdoor community, with a team that values positivity, innovation, and inclusivity.
Review and process healthcare claims in accordance with payer requirements and established procedures
Verify claim information for accuracy, completeness, and consistency before submission
Work with billing and coding teams to investigate and resolve claim-related issues
Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. They foster a remote work environment and value accuracy, teamwork, and continuous improvement.
Own adoption, retention, and expansion across a large, pooled portfolio of Scaled-segment customers through a one-to-many motion.
Design and execute scalable customer journeys that drive fast time-to-first-value and consistent activation.
Provide hands-on technical guidance, including demos and API integration support, for developer and technical audiences.
Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, powering the Voice AI economy. With over 1,300 organizations and backed by a Series C, they maintain an AI-first culture focused on rapid innovation.
Ensure timely and accurate onboarding of new customer locations, including camera verification and market report validation.
Identify, resolve, and escalate onboarding issues while maintaining accurate records and status updates.
Coordinate with customers and internal teams to ensure locations meet all requirements before activation.
Panoptyc is an AI-driven startup focused on innovative loss-prevention for retail security. They have a global team dedicated to making a real impact in retail security.
Investigate and resolve payroll and payroll tax discrepancies across multiple jurisdictions and periods, identifying root cause and impact.
Correct historical payroll records and ensure accurate amended filings, forms, and financial adjustments.
Communicate correction outcomes clearly to partners and collaborate with tax operations, engineering, and product teams.
Check is rebuilding payroll infrastructure by providing embedded payroll solutions for businesses of all sizes. The team is distributed across the US and values creative problem-solving, critical thinking, and grit.