Lead a growing team of Base Optimization Specialists within Airtable's Premium Support organization. You’ll be responsible for the performance, development, and impact of this frontline team. You’ll oversee day-to-day operations, drive quality and customer satisfaction, and collaborate cross-functionally to evolve Ask an Expert into a strategic lever for product adoption, retention, and expansion.

Lead the global Support Operations team across business operations, data analytics, and operations program management. Partner with Support leadership to set, track, and deliver KPIs, OKRs, and strategic initiatives. Drive quarterly operating rhythms, including headcount, budget, & KPI attainment. Drive operational support and change management for high-priority business initiatives and RTB enhancements.

The Scaled Operations team is responsible for primarily reactive policy enforcement, quality assurance, appeals processing, data analysis, agent training, model application, and cross-functional safety initiatives. You'll champion your team of operations and safety experts to manage relationships with business process outsourcing partners, partner with product and engineering to develop new tools, work with internal teams to implement operational procedures, act as the front line for escalations from users and internal teams, develop training for stakeholders, and represent our overall Trust & Safety efforts.

As the Marketplace Strategy & Operations Associate focused on Digital Reporter Operations & Community, be a key operator ensuring seamless event scheduling, contractor communications, and support systems. Lead initiatives that foster engagement and retention among our Digital Reporter community and contribute to the overall efficiency and success of our marketplace.

We are seeking an experienced and dynamic Resort Operation to lead our exceptional property in Lebanon, United States. As the Resort Manager, you will oversee all aspects of our resort operations, ensure outstanding guest experiences, and drive business growth in this picturesque location.

As the highest execution-level processor, this role ensures complex orders are completed accurately and efficiently. Requires expertise across order types, systems knowledge, and data fluency, with added responsibilities around mentoring and peer support. This position supports controls compliance, project management, and order throughput management.

Direct and supervise employees providing phone or data entry support for the contract. The Call Center Supervisor is responsible for front line leadership to their respective employees. Supervisor must have excellent judgment and leadership skills, able to make decisions based on data and information. Supervisors must be able to have difficult conversations to maintain a healthy and productive call center environment.

This is a 6 month contingent contract, with potential to be extended based on business needs managing on-site project execution for new outlet launches, including schedule development, issue resolution, and stakeholder coordination, requiring 3-5 years of relevant experience.

We are seeking a Support Operations Manager to oversee and expand our services, creating strong experiences for our users (patients, providers, etc). This person will leverage their communication, cross-functional expertise, leadership, and data analysis skills to drive support-specific OKRs, KPIs, and SLAs out of a high-performing frontline support team. They will help build processes and workflows for scale, and improve collaboration between the different support team tiers.

The responsibilities of this role include recruitment of households to participate in the Nielsen Consumer Panel, maintain an assigned number of households to achieve weekly transmissions and quality data, check if the information collected is correct, and deliver results to their manager. This person will be held accountable for achieving in-person recruitment and installation goals.