Providing customers a seamless support experience.
Submitting applications to the carrier and owning till approval.
Helping customers navigate the healthcare system.
Vitable is a health benefits platform designed to make high-quality healthcare accessible to uninsured and underinsured Americans. They are a small, passionate team moving fast to solve a meaningful problem.
Provide customer support and services, including processing, prioritizing, and documenting incoming customer inquiries via the ticketing system.
Analyze and resolve user issues, offer competent advice on using lcmd in customer projects, and collaborate with internal departments for complex support cases.
Create, maintain, and optimize help center content, support customer onboarding, and prepare training materials along with managing training projects.
Lcmd is a pioneer in the construction industry with an innovative Software-as-a-Service (SaaS) solution, driving the digital transformation in construction. As a subsidiary of Drees & Sommer SE, one of Europe's leading construction consulting firms with over 5,100 experts at 59 locations worldwide, we have successfully implemented more than 3,000 projects using Lean Construction Management.
You will lead the end-to-end transformation of our Customer Service platform, including Zendesk implementation and AI integration.
You will drive discovery, solution design, and workflow optimization across contact channels to improve efficiency.
You will collaborate with cross-functional teams to deliver and measure the impact of new systems and automation initiatives.
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages, helping people travel the world with an inclusive, international team of over 48 nationalities.
Coordinate consulting project logistics, maintain project plans, timelines, and deliverables.
Support client-facing administrative processes including reporting, invoicing, and documentation.
Conduct research, analyze data, and contribute to client deliverables such as presentations and reports.
Our partner is a consulting organization that supports mission-driven organizations through high-quality consulting engagements and operational coordination. The company operates in a distributed, collaborative environment focused on strengthening nonprofit organizations and advancing community well-being.
Manage a portfolio of school and school district accounts to ensure product adoption and retention.
Build trusted client relationships through proactive account management and training coordination.
Collaborate with internal teams to resolve issues and contribute to continuous customer experience improvements.
The company provides a SaaS-based education solution that helps educators and students plan successful futures. It fosters a mission-driven, inclusive culture focused on learning and innovation.
Respond to referral sources and coordinate delivery of sleep therapy equipment.
Follow up with patients to assess service quality and ensure compliance through phone, email, and text.
Document all interactions and maintain accurate patient data in internal systems.
This company provides sleep therapy equipment coordination and patient support services. Team size and culture are not specified, but the role emphasizes collaboration and a patient-focused environment.
Handle First Notice of Loss (FNOL) calls for auto and property insurance customers.
Gather, verify, and document claim information while explaining the claims process.
Provide empathetic, professional customer service in a high-volume remote environment.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The partner company fosters a supportive, collaborative culture with a focus on professional development and flexibility, though employee size is not specified.
Lead and develop a team of team leaders overseeing a 50-strong remote customer service team, driving high performance and process improvement.
Collaborate with Customer Experience and QA teams to optimize the customer journey and service quality through feedback and automation.
Track and improve key service metrics such as NPS and customer satisfaction, and develop communication strategies to enhance customer experience.
ParcelHero is one of the UK's biggest parcel delivery price comparison sites, serving both consumers and businesses. They have over 5 million visitors a year and 120 remote staff worldwide, with a remote-first, innovative culture focused on optimization and automation.
Manage high-sentiment escalations and act as the primary point of contact for customers until resolution.
Investigate and respond to regulatory complaints from Attorneys General and other agencies, coordinating with Legal.
Troubleshoot solar system issues, coordinate with field partners, and ensure system recovery.
Omnidian is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for solar and energy storage. They are a certified B Corp with a passionate, mission-driven team that values collaboration and mutual respect.
Manage high-volume inbound client communications across phone, chat, email, and social media with a focus on first-call resolution.
Handle membership adjustments, policy enforcement, and real-time support for booking and studio inquiries.
Identify opportunities for improvement and deliver elevated client experiences in a fast-paced environment.
Solidcore is a national boutique fitness company offering 50-minute low-impact, high-intensity strength training classes. With over 100 studios across the country, they are committed to diversity, equity, and inclusion in a supportive and empowering culture.