Resolve customer inquiries related to payroll processing, discrepancies, and platform usage across email, chat, and phone.
Follow internal workflows and documentation to consistently handle cases and meet service level agreements.
Build foundational payroll expertise by learning rules and escalating complex issues to senior team members.
Remote helps businesses recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce operating across six continents with a future-focused, async work culture.
Troubleshoot complex product and technical issues to determine severity and scope.
Manage escalated issues from Customer Support, Account Management, and Implementation teams.
Maintain customer ownership and leverage CRM tools like Salesforce to resolve inquiries.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide. With 23,300 employees across 32 countries, we are a FTSE 100 company committed to innovation and inclusion.
Assist customers with inquiries related to audiobooks, music, and digital content.
Provide friendly, accurate, and professional support while resolving issues efficiently.
Represent the client's brand with excellence to ensure a positive customer experience.
Sutherland is a global leader in customer experience and business transformation. We are a large company with a supportive international work environment and offer career growth opportunities.
Transcribe spoken audio and live speech into accurate, structured written text with high attention to detail and consistency.
Annotate, summarize, and label spoken content to support dataset creation for speech and language AI systems.
Perform proofreading, validation, and quality assurance checks on language datasets used for AI model training.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. They operate as a remote-friendly platform, providing exposure to AI, speech recognition, and language technology projects.
Act as key point of contact for resolving HR, IT, finance, and benefits-related queries across multiple regions and stakeholders.
Provide hands-on ticketing support and subject matter expertise for employee lifecycle and service requests.
Ensure smooth end-to-end resolution through collaboration with internal teams and external vendors.
We are a partner company managing global customer and employee support operations within a fast-paced, remote-first environment. We are a collaborative team focused on data integrity, process compliance, and timely resolution across global time zones.
Develop and execute user retention strategies collaborating with cross-functional teams.
Conduct data analysis to identify retention patterns and optimize customer journeys.
Implement targeted retention campaigns using CRM tools like CleverTap and Braze.
Airalo is the world's first eSIM store, enabling connectivity in over 200+ countries and revolutionizing the telecom industry. The company is travel-tech oriented, with a team spread across 50+ countries and six continents, and values diversity, inclusion, and equity.
Assist customers over phone, email, and chat with product and service questions.
Proactively identify solutions and resolve issues from start to finish.
Provide best-in-class service in a fast-paced environment with technical support.
Koala Health simplifies pet healthcare by delivering medications and health products directly to pet parents. It is a fast-growing veterinary pharmacy with a remote-first culture built on flexibility and trust.
Drive continuous improvement initiatives across the support function by analyzing data and implementing scalable solutions.
Own the end-to-end improvement cycle using a Measure, Identify, Improve, and Automate philosophy.
Collaborate with teams to spot inefficiencies and design AI-driven solutions to enhance customer experience.
Goodlord provides a platform to simplify renting for agents, landlords, and tenants. With around 350 employees, the company fosters a supportive, energetic culture and is Great Place to Work certified.
Design, execute, and improve technical enablement programs across Field Engineering, including onboarding and certification tracks.
Maintain a continuous learning roadmap and create enablement assets like labs and playbooks in collaboration with SMEs.
Define and track KPIs such as time-to-proficiency and certification pass rates, using data to iterate on program design.
Neo4j is the graph intelligence platform that transforms data into knowledge for intelligent applications and AI systems. It serves 84 of the Fortune 100 and is backed by over $600M in funding, fostering a culture of inclusiveness and innovation.
Deliver structured customer training sessions to drive adoption of Keeper's cybersecurity platforms.
Facilitate virtual training sessions, workshops, and webinars while encouraging participant engagement.
Maintain training materials and documentation to support learning outcomes and customer success.
Keeper Security is a fast-growing cybersecurity software company that protects thousands of organizations and millions of people globally. The company is a pioneer in zero-knowledge and zero-trust security, recognized in the Gartner Magic Quadrant for Privileged Access Management.