Answer customer emails and messages quickly and warmly in flawless German.
Manage reviews, delivery issues, and ensure every customer has a positive experience.
Identify patterns to reduce ticket volume and improve product and processes.
Phira Ventures builds and invests in purpose-driven businesses. Their portfolio brand sells health and wellness products DTC in Germany, serving over 200,000 customers with a small, collaborative team of 9+ nationalities.
Lead the strategy and evolution of Whisk's Customer Operations function, including tiered support, incident management, and automation.
Ensure operational readiness for new products and build trusted partnerships with Samsung and external platform partners.
Drive Voice of Customer insights and data governance to influence product and engineering decisions.
Whisk pioneers the future of everyday care and health by connecting food, health, and home across the Samsung ecosystem. They are a remote-first team of more than 100 people in over 30 countries, united by a commitment to innovation and impact.
Drive a portfolio of customer renewals to successful conclusion as an extended member of the account team.
Build accurate forecasts and highlight renewal risks while developing resolution strategies.
Partner with sales, customer success, and leadership to accelerate renewals and improve processes.
Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents to automate tasks and gain insights. With over 20 years in the industry, the company fosters an inclusive culture where employees' ideas are heard and contributions have real impact.
Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth.
Develop and execute tailored success plans for each account, driving product adoption and monitoring health signals.
Serve as the primary long-term point of contact for partners, conducting business reviews and coordinating cross-functional resolutions.
Nabis is the world's leading licensed cannabis wholesale platform, operating the largest portfolio of cannabis brands across California and New York. Backed by Y Combinator and prominent investors, they are scaling the cannabis supply chain with technology and have a growing team.
Diagnose, configure, troubleshoot and solve technical problems with Appfire Apps in the Atlassian landscape.
Provide technical guidance and issue-resolution support to customer-reported issues (L1/L2) and assist in L3 investigations.
Take ownership of customer issues from start to finish while collaborating with senior engineers.
Appfire creates software that empowers teams to break silos and collaborate seamlessly, offering products like JXL and BigPicture. With 800+ employees working remotely across 28 countries, the company values flexibility and a one-size-does-not-fit-all approach to work.
Provide exceptional customer care via phone, email, live chat, and social media, ensuring patient safety and satisfaction.
Meet performance targets for ticket volume, call handling, and customer satisfaction scores with high attention to detail.
Collaborate with clinical, pharmacy, and other teams to resolve issues and improve patient experience.
HeliosX is a digital healthcare platform that provides faster, easier access to healthcare through brands like MedExpress and Dermatica. In 2025, the company treated 1.7 million patients, reached £781m in revenue, and was recognized in the Sunday Times Top 100 fastest-growing tech companies, with a diverse team of engineers, scientists, and healthcare professionals.
Guide restaurant partners through a tailored onboarding process, configuring software and delivering engaging remote training.
Manage a dynamic queue of implementations to reduce time-to-onboarding while ensuring high-quality setup.
Collaborate cross-functionally with Sales, Customer Success, and Billing teams to refine onboarding strategies and eliminate customer pain points.
OpenTable helps restaurants thrive with world-class technology, part of Booking Holdings, serving over 60,000 restaurant partners globally for 25+ years. They foster a global, dynamic work environment with a culture of hospitality and inclusion.
Respond to inbound member inquiries across live chat, email, and phone with empathy and maintain high satisfaction.
Assist members with order issues, recipes, account management, and represent the company's mission in every interaction.
Report on member behavior and bugs, participate in stand-ups, and continuously improve processes.
Wild Alaskan Company delivers wild-caught, sustainable seafood to households across the US using a custom eCommerce platform. The company is fully remote, fast-paced, and values sustainability and customer relationships.
Follow stringent data security policies while handling sensitive user information.
Work with users by phone and email, responding promptly to inquiries and resolving questions.
Authenticate, upload, and process user authorization forms and verification requests.
Experian is a global data and technology company that powers opportunities across markets like financial services and healthcare. With 25,200 employees in 32 countries, it has a people-first, inclusive culture recognized as a top workplace.
Proactively contact at-risk customers to prevent cancellations and improve engagement.
Handle inbound cancellation and pause requests with empathy and professionalism.
Maintain accurate customer records and collaborate with teams to improve retention strategies.
A digital healthcare company is seeking a Customer Retention Specialist to support customer engagement. The company is a fast-growing, remote-first organization with a collaborative culture focused on improving health outcomes.