Drive scalable engagement across a large portfolio of SMB customers through email campaigns and automation.
Analyze account data to generate insights and prioritize actions for customer health and retention.
Collaborate cross-functionally with Product, Sales, Marketing, and Support to drive customer value.
Fleetworthy offers a complete technology suite for fleet readiness, including safety, compliance, toll management, and weigh station bypass. Trusted by 75% of top North American fleets, the company supports millions of vehicles and fosters a diverse, inclusive culture.
Own the recipient support experience across Emergency Cash programs, designing systems and leading the call center function.
Build and maintain standardized operating procedures, quality standards, and playbooks for consistent recipient support.
Partner with Product and Engineering to improve technology and oversee AI-powered support systems.
GiveDirectly delivers cash transfers directly to people living in poverty. They have delivered over $1B to 2+ million people across 15 countries since 2011, with a candid, analytical, and non-hierarchical culture.
Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Manage a portfolio of strategic customers, ensuring engagement, satisfaction, retention, and long-term success.
Build strong relationships with clients by understanding their goals, challenges, and business needs.
Monitor customer success indicators and create action plans to improve retention and growth.
Our partner is a technology company dedicated to delivering exceptional customer success solutions. They maintain a collaborative and flexible remote culture with a focus on professional development.
Manage customer feedback channels and community platforms as strategic Voice of Customer programs, ensuring submissions are reviewed and categorized.
Engage directly with customers to gather additional context and insights, and coordinate with cross-functional teams to route and prioritize feedback.
Lead operational management of customer council initiatives, build relationships with participants, and develop reports highlighting customer sentiment and engagement metrics.
The partner company is a leading enterprise technology organization focusing on customer experience and product innovation. They operate with a collaborative and remote-friendly culture, fostering cross-functional teamwork.
Lead and coach a team of trainers and facilitators to ensure high-quality delivery and knowledge transfer.
Oversee daily training operations for internal teams and BPO partners, focusing on consistency and learner success.
Analyze training metrics and collaborate with stakeholders to improve strategies and close performance gaps.
Jobgether uses AI-powered matching to connect candidates with job opportunities, ensuring fair and efficient hiring. They process applications and forward top candidates directly to employers, who manage interviews and decisions.
Serve as the primary point of contact for new SMB customers during their implementation phase.
Guide customers through hardware/software setup and system training for successful onboarding.
Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service.
Motive provides a platform that helps physical operations teams manage safety, operations, and finance, with AI-driven tools. The company serves nearly 100,000 customers across various industries, from Fortune 500 enterprises to small businesses.
Oversee customer onboarding, quarterly business reviews, and executive check-ins to ensure success.
Work with enterprise customers to create tailored success plans and drive adoption.
Collaborate with Sales, Product, and Marketing to drive platform evolution and revenue retention.
Aiwyn is the first complete platform for modern accounting firms, backed by top-tier investors like Bessemer, KKR, and Revolution. We are one of the fastest-growing scale-up SaaS companies, building category-defining technology with world-class people, processes, and products.
Manage client onboarding, growth, and project execution to drive successful outcomes.
Act as the primary link between clients and internal teams, relaying feedback and feature requests.
Provide training, technical support, and data analysis to ensure partner satisfaction and tracking of deliverables.
Arva Intelligence builds software for regenerative agriculture and environmental asset management, enabling agronomic and sustainability solutions. The company fosters a culture of innovation and employee support, offering benefits like 100% paid health insurance and stock options.
Design and operate a scaled digital-first customer engagement program that drives product adoption and retention.
Own the digital customer journey from onboarding through renewal, creating scalable plays and campaigns.
Monitor adoption, engagement, and retention metrics, translating data into actionable recommendations.
ServiceNow provides an AI platform for business reinvention, automating workflows for 85% of the Fortune 500. They are building an AI-native culture where technology and talent are unstoppable together.