Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
Collaborate with internal teams to resolve issues and follow company service standards.
Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.
Execute, manage, and optimize online biddable media campaigns and programs for agency clients.
Develop and maintain client relationships through exceptional service, formulating proposals and providing performance insights.
Troubleshoot pre-production and live campaign issues while working with media partners to ensure accurate platform implementation.
Nimble Talent is an industry leader in providing expert talent solutions across the ad industry, delivering high-impact results to the biggest brands and agencies worldwide. They operate with a remote workforce across 31 states and 7 countries and foster a diverse, inclusive, and collaborative culture.
Lead customer onboarding and implementation engagements that accelerate time-to-value.
Partner with customers for use case discovery and enable them on Pendo products including Analytics, Guides, and NPS.
Manage multiple concurrent custom services engagements while maintaining quality and delivery timelines.
Pendo was founded in 2013 by former product managers to build a simple way to understand and attack what truly drives product success. They are one of the fastest-growing startups, supported by institutions like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech, with values including Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Provide pre and post-sale customer care support for UA's product line including digital interfaces, guitar products, analog equipment, and online store.
Assist customers via online requests, telephone support, and self-service tools, troubleshooting Windows and MAC based computers and DAWs.
Handle and resolve customer complaints, generate knowledge base entries, and coordinate RMAs and service requirements through the distribution channel.
Universal Audio exists to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship. As a growing team, they offer competitive benefits including profit sharing, medical, dental, vision, 401K, stock options, and flexible time-off, fostering a culture of innovation and support.
Own complex Trust & Safety escalations from internal teams and external customers, making documented, data-backed final decisions.
Use SQL and BI tools to independently investigate fraud patterns, build detection rules, and monitor platform integrity.
Identify gaps in review integrity policies and propose evidence-based enforcement updates in partnership with the Director of Trust & Safety.
G2 is the world's largest and most trusted software marketplace, helping businesses make better decisions through trusted user insights. The company has 200M+ annual visitors, 6M verified reviews, and a global community of over 1,000 employees grounded in PEAK values—Performance, Entrepreneurship, Authenticity, and Kindness.
Lead and coach a team of Startup CSMs to foster growth through 1:1s, skill-building, and thoughtful feedback.
Scale programmatic success models across the customer journey while maintaining empathy and precision.
Collaborate cross-functionally to evolve how Ashby supports its startup customers and represent CS perspective in planning.
Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.
Create personalized guest experiences by accurately managing reservations and guest history.
Maintain complete knowledge of resort facilities, accommodations, pricing, and local attractions.
Upsell services and collaborate with teams to ensure exceptional guest satisfaction.
White Barn Inn, Auberge Collection, is a beloved New England landmark offering luxury accommodations, fine dining, and spa services in Kennebunk, Maine. The 28-room property is part of the Auberge Resorts portfolio, known for crafted luxury and gracious service.
Deliver exceptional customer service to retail partners and consumers by handling basic inquiries and resolving routine issues promptly.
Manage customer orders accurately, track interactions, and escalate complex issues to level 2 support as needed.
Demonstrate comprehensive product knowledge and use tools like Microsoft Office and Salesforce to provide seamless support across communication channels.
Red Wing Shoe Company is a global, privately-held company based in Red Wing, Minnesota, specializing in footwear solutions. With 2300 employees worldwide, the company maintains a close-knit family atmosphere and a culture focused on employee engagement and innovation.
Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
Translate support data into clear narratives: what's happening, why, and what to do about it
Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise. With 1500+ customers in 60+ countries and world-class investor support, the company is scaling fast and defining a new category.
Serve as a key contact for customers, managing orders, requests, and support to ensure total satisfaction.
Handle incoming and outgoing customer calls, written correspondence, and live chat with professionalism and timely follow-up.
Take an active role in selling Graybar goods and services on inbound calls while assisting with product selection and application.
Graybar is a Fortune 500 company specializing in supply chain management services and is a leading North American distributor of high quality components, equipment, and materials. They serve the construction, commercial, institutional, government, industrial, and utility markets with a focus on employee ownership and a collaborative culture.