Lead provider enablement strategy and operations to deliver effective support, training, and self-service resources.
Drive customer success, adoption, and onboarding by owning outcomes like NPS and feature adoption.
Establish voice of customer programs and partner cross-functionally to improve customer experience.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They are a mission-driven organization committed to diversity, equity, and inclusion.
Monitor, triage, and resolve customer-reported incidents within defined SLAs.
Serve as primary point of contact for technical issues related to installation, Helm configuration, and integrations.
Troubleshoot Kubernetes-related issues such as ingress, SSO, and other integrations.
ScaleOps redefines autonomous cloud and AI infrastructure, freeing DevOps engineers from manual resource management. The company is backed by over $210M in funding and trusted by leading enterprises including Adobe and Coinbase.
Own complex or high-impact brand tickets through resolution, applying judgment beyond macros within established frameworks.
Serve as the first escalation point for issues, guiding them through active tickets and chats.
Identify root causes behind recurring issues and recommend fixes, not just workarounds.
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale, helping brands run performance-driven creator programs while enabling top creators to monetize their influence. It recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, and offers a fast-paced, high-growth environment with accomplished teammates.
You will maintain and support client benefits websites, document processes, and provide advanced operational and technical support.
You will resolve client issues, triage tickets, and communicate proactively with clients.
You will mentor team members, drive process improvements, and support implementations.
bswift is a leading benefits administration company that simplifies the complex world of employee benefits. We serve thousands of companies and millions of people nationwide, offering a fun, flexible, and creative environment.
Own every customer interaction across email, WhatsApp, live chat, and social, ensuring each reflects Healf's high standard.
Solve problems properly the first time, focusing on resolution rather than deflection.
Surface customer feedback to shape product, operations, and experience.
Healf curates the world's best wellbeing brands across EAT, MOVE, MIND, SLEEP. They are Europe's fastest-growing company with a small, talent-dense team and an electric culture with day one founder intensity.
Manage high-volume inbound and outbound patient calls while providing professional, empathetic support
Schedule, reschedule, and modify patient appointments across multiple care services while ensuring accuracy and efficiency
Conduct proactive outreach to patients to coordinate care recommended by providers, including follow-up visits, referrals, and specialty services
knownwell is a weight-inclusive healthcare company that provides obesity care, primary care, nutrition counseling, and health coaching. Backed by $50M in funding, they are scaling fast and expanding access to evidence-based obesity care nationwide.
Work tickets in the payments inbox, keeping response times fast and consistent.
Reach out proactively by email and phone to chase unpaid invoices and set up payment plans.
Independently map current payments processes, identify gaps, and provide recommendations.
tem is rebuilding energy transactions to make them transparent and fair using AI-native infrastructure. The company has raised $75 million in Series B funding and is scaling internationally with a remote, innovative culture.
Independently manage a portfolio of up to 25 onboardings across all segments, including complex multi-provider and multi-location setups.
Take ownership of enterprise accounts, travel for on-site support, and maintain high customer satisfaction while driving partnership success.
Mentor junior onboarding managers, lead performance targets, and collaborate cross-functionally to improve handoff processes and outcomes.
Moxie empowers aesthetic entrepreneurs to build profitable, independent practices without burnout or overwhelm. They are a global, remote-first team supporting 700+ practices nationwide, driven by values of ownership, speed, and continuous learning.
Lead and coach a team of trainers and facilitators to ensure high-quality delivery and knowledge transfer.
Oversee daily training operations for internal teams and BPO partners, focusing on consistency and learner success.
Analyze training metrics and collaborate with stakeholders to improve strategies and close performance gaps.
Jobgether uses AI-powered matching to connect candidates with job opportunities, ensuring fair and efficient hiring. They process applications and forward top candidates directly to employers, who manage interviews and decisions.