Lead the Customer Education team overseeing RecOps Consulting, Academy, and Product Enablement functions.
Develop and execute a coherent educational strategy that serves customers and internal GTM teams.
Build operating models and infrastructure to scale the three functions and manage a team of managers and ICs.
Ashby provides a hiring platform and recruiting operations consulting. They are a growing company with a culture of principled, writing-heavy collaboration and a focus on customer education.
Work through a high volume of inbound support tickets across Free, Standard, Pro and Unlimited plans with speed and accuracy
Handle escalations from our AI support layer with sharp judgement on what needs a human and what doesn't
Identify patterns across tickets and proactively surface them to the product team with thoughtful recommendations
Runway builds AI to simulate the world through merging art and science. Their team consists of creative, open minded, caring and ambitious people determined to change the world.
Provide strategic leadership for a key global client account spanning Medical Affairs and Publications, serving as a trusted partner to senior stakeholders.
Oversee account financial performance, including budgeting, forecasting, profitability, and identify opportunities for organic growth.
Lead, mentor, and develop Client Services team members while driving operational excellence and contributing to business development.
Nucleus Global is a global leader in medical communications with locations across Europe, US, and APAC, serving a portfolio of 90-plus clients as part of the Inizio Medical group. The company fosters a friendly, informal culture with Friday socials, wellbeing weeks, and Town Hall events.
Provide outstanding technical support and customer service across multiple channels.
Troubleshoot and resolve customer issues effectively while documenting interactions.
Build positive relationships across teams and meet performance metrics.
Higher Logic provides software solutions that help organizations build engaged communities. The company fosters a culture of collaboration, continuous learning, and exceptional customer service.
Provide outstanding customer service to users and partners via email, chat, and phone.
Handle priority situations with high care and proactively contact users and stores when necessary.
Act as a brand ambassador to encourage sustainable behavior and communicate customer needs to internal teams.
We are a certified B Corporation with a mission to empower everyone to take action against food waste. Our community of over 133 million users and 261,000 partners across 20 countries has saved over 500 million meals, and we have over 1,350 enthusiastic teammates.
Manage end-to-end customer onboarding projects for Eltropy's AI-powered communication platform.
Configure SaaS and AI solutions, perform technical troubleshooting, and implement integrations with core banking systems.
Create and deliver customer training using AI-generated video, virtual sessions, and in-app guidance tools like WalkMe.
Eltropy provides a digital communications platform that enables community financial institutions to engage securely and compliantly with consumers. It is a fast-growing, mission-driven fintech company that values customers as their north star and fosters a team-of-owners culture.
Own technical support for customers, resolving issues and maintaining data connection stability.
Configure customer-facing templates and implement scheduling tools and CRM integration.
Collaborate with internal teams to ensure seamless service and provide feedback on user experience.
Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.
Develop and nurture relationships with clients to ensure successful campaigns.
Be a trusted advisor on our DemandFactor offerings.
Collaborate with internal experts and sales to deliver excellent results.
We are a demand generation company that helps clients achieve successful campaigns through our DemandFactor offerings. Our team is collaborative and tech-savvy, focused on building strong customer relationships.
Provide courteous, timely, and accurate Tier 1 support via phone and email for the Health Insurance Marketplace.
Log all user interactions in ServiceNow, assign tickets to appropriate groups, and escalate to Tier 2 support as needed.
Ensure protection of sensitive information and uphold HIPAA and federal security standards.
Sparksoft provides IT solutions to a wide range of government clients, delivering transformative impact across the nation. Our team of problem-solvers and innovators is committed to innovation and excellence, fostering a collaborative culture recognized as a Great Place to Work.
Act as a strategic consultant and trusted advisor to mid-market and enterprise customers, defining success plans and ensuring clear communication.
Partner with the Strategic Account Manager to develop account plans and identify expansion opportunities.
Build relationships with C-level stakeholders, drive product adoption, and manage risk through proactive touchpoints.
Freshworks builds uncomplicated service software that delivers exceptional employee and customer experiences. Nearly 75,000 companies, including Bridgestone and New Balance, trust Freshworks to power their operations.